Subject: English Language Test - Kathik menon
From: Kathik menon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 03:32:15 -0400

| | Foreign Language Screening Test

Name | Kathik menon    /  (680581) 7907268512    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected x,
This mail is regarding and order of Hanbag ,The order was shipped from our end and was successfully picked by the logistics team on Date .As per logistics team updation The courier tried to deliver the order , but the customer's address as per the courier was wrong.So humbly request to check and verify the address .Request you place a fresh order

The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected x,
This mail is regarding and order of ,The order was shipped from our end and was successfully installed by the concern team on Date .As per seller  policy the product is  eligible for  7 day return policy if the product have any  damage  or defect.Since installation is done,issue is being escalated to concern team,concern team will provided a resolution on  or before TAT,Humbly  request you to wait till tat.

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