Subject: English Language Test - Harsh Bhardwaj
From: Harsh Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:55:56 -0400

| | Foreign Language Screening Test

Name | Harsh Bhardwaj    /  (110044) 7303139790    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,
We have been trying to reach you for the delivery of your order, but your address is wrong. We are requested you to update address in the mobile app to avail the best services.

Regards,
Team Handlooms.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ,
Homebox Team apologizes for the trouble you are facing. We are concerned with your problem and we will try to resolve it within 5 business days. We had registered your complaint. Our representative  will be arriving  at your doorstop. Please  keep originally delivered  order of TV Cabinet in product box with accessories, tags for pickup by 28-Sep. Check email for important pickup details. Refund will be initiated post 1 business day of pickup.

Complaint id -00BAC406G

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