Subject: English Language Test - Mohit Jangra
From: Mohit Jangra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:39:38 -0400

| | Foreign Language Screening Test

Name | Mohit Jangra    /  (110017) 7876261151    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr X,

I am Mohit Jangra, the customer support executive.

Thank you for writing to us.

We are sorry for inconvenience. We checked your order and our delivery partner tried to deliver your product before expected date. But due to address is not valid so that's why your order is not delivered. Can you please send me your proper address with all details  and other alternate number. You shall recive your order by 4:00pm, tomorrow.

We thank you for helping us improve our service and trust in us.

Please feel free to write us for any further assistance.

Thank you
Mohit Jangra
Customer Service Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr X,

I am Mohit Jangra, the customer support executive.

Thank you for writing to us.

We are sorry for inconvenience. Please share the images of scratches if it is in our company policy then I'll replace this product with new order. You will receive your replacement product within 4 days.

We thank you for helping us improve our service and trust in us.

Please feel free to write us for any further assistance.

Thank you
Mohit Jangra
Customer Service Executive.

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