Subject: English Language Test - furqan assadullah dar
From: furqan assadullah dar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:31:05 -0400

| | Foreign Language Screening Test

Name | furqan assadullah dar    /  (+91) 7889347885    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]

Respected Mam/Sir,

This email is response to the email recieved by you on 27/10/2022.
This email is regarding your order number OD 9748678897 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with telephone numbers as to the person who we can contact while making the delivery.

You can also contact the courier company whose number is 98589855545 and provide them your exact location or going to courier company yourself to collect it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

From Cherry e Commerce

Customer service representative

Furqan.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Respected Sir,

This email is response to the email recieved by you on 27/10/2022. This email is regarding your order number OD6544684668444. That you had ordered a Tv cabinet from our store. And after installing you noticed it had scratches on it. I understand your query. I would like to inform you that we do not know the policies of the brand you have purchased. For further action, I have forwarded your request with the higher authorities. They will contact you within 2/3 working days.

Extremely sorry that you had to go through this experience with us.

Thanking you,

From Cherry e Commerce

Customer service representative

Furqan.

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