Subject: Tech Support Candidate - Shekhar Bhardwaj
From: Shekhar Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 01:15:32 -0400

| | Tech Support Test

Name | Shekhar Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 8758665195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raj Nagar Extension,  Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr Operations Representative | NA | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It could be due to the browser cookies issue or some issue from the website server side. I will delete the cookies from the browser and restart the Brower or I will use a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on the phone and speaker
2. It will show the list of available Bluetooth connections and select the speaker device name and connect. It may say the pin or passcode as per the manufacturer.

What according to you makes you a good candidate for customer service or technical support job? | I possess more than 8 years of experience in Technical Support/Customer services. I am a quicker learner and hardworking
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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