Subject: Daily performance summary for LiveSalesman team for Oct 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 11 | 6 | 20 | 0 | 10 | 47
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 11 | 3 | 14 | 0 | 0 | 28
Farha Sultana | 0 | 3 | 4 | 0 | 12 | 19
Jok Kuol | 0 | 20 | 66 | 0 | 0 | 86
Malek Hosan | 0 | 4 | 0 | 0 | 2 | 6
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 36 | 104 | 0 | 25 | 188

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 7
| | Delivery Status | 35
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 5
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 3
| | Refund for Other reason | 4
| | Refunds after Return | 3
| | Return Request Initiation | 6
Customer Services Total | | | 101
Mattress Related | Post-Sales | Comfort | 1
| | Sagging | 1
| | Warranty | 1
Mattress Related Total | | | 3
No Answer | No Answer | (blank) | 1
No Answer Total | | | 13
No Answer | No Answer | No Answer | 12
PreSales | Other Enquiry | Offers | 14
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 4
| | Store Location | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 2
| Product Related | Combo | 2
| | Pricing | 5
| | Product Specification | 31
PreSales Total | | | 64
Grand Total | | | 181

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 5 | 0 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 2 | 1 | 0 | 1 | 3 | 9
Aws Adra | 4 | 1 | 1 | 1 | 0 | 1 | 8
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Farha Sultana | 3 | 1 | 0 | 1 | 1 | 0 | 6
Syed Ataullah | 0 | 1 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 18 | 1 | 2 | 1 | 0 | 0 | 22
Anslem Misquitta | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 5 | 1 | 1 | 0 | 0 | 0 | 7
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 36 | 7 | 5 | 4 | 3 | 5 | 60

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 1 | 0 | 0 | 1 | 3
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 1 | 3
Aws Adra | 10 | 1 | 3 | 2 | 1 | 0 | 17
Jok Kuol | 2 | 0 | 0 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Farha Sultana | 4 | 1 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 3 | 4 | 3 | 1 | 2 | 33

Please feel free to reach out for any further clarifications.