Subject: English Language Test - Adarsh Pattnaik
From: Adarsh Pattnaik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 14:40:15 -0400

| | Foreign Language Screening Test

Name | Adarsh Pattnaik    /  (+91) 8917311658    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning [mr/mrs xy]
Per our conversation, i just want to touch base and let you know that your hand bag was shipped from our warehouse on [date]
And you should receive it tomorrow or the next day via[shipping company].please let me know if you have any questions.
Thank you again for ordering through[company]

We look forward seeing you again soon!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello adbul,
Nice to hear from you.i do understand tour concern about the scratches on the tv cabinet.let me check with our supplier whether they can replace it for a new one or give you your money back.if i will get a confirmation,i will call you on [date,time] your time.incase if i don't hear from them,I'll be calling you[date,time],is that okay?
Let me know how we can proceed

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