Subject: English Language Test - deepak kumar singh
From: deepak kumar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 12:59:13 -0400

| | Foreign Language Screening Test

Name | deepak kumar singh    /  (0120) 09891469095    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Thank you so much for reaching out to us and letting us know .I am so sorry to learn that your order has not arrived. I understand how frustrating this must be. The order was shipped by us, and handed over to the courier company same day when it was placed, but we have discovered a discrepancy between the address you have attached to your account with the one you are providing now. we humbly request you to update your delivery address with our online store for a hassle free and on time delivery.
Warm regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the inconvenience caused. I have looked into your issue and understand your concerns regarding the installment of your newly purchased TV cabinet. Our installment teams are always trying to deliver the best installments possible but sometimes the products are damaged during transportation. we will send a team to inspect into the matter and deliver to you the most satisfactory solution.
Warm regards.

| |