Subject: English Language Test - Salim Niyaz
From: Salim Niyaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 10:29:56 -0400

| | Foreign Language Screening Test

Name | Salim Niyaz    /  (+91) 8319796054    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to the non-delivery of the order.

Respected customer,

This email is in response to the email received by you on October 26th.

This email is regarding order number ABCD-1234 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers for the person whom we can contact while making the delivery.

Another way of completing the order is by contacting the courier company, whose number is 1234567890 and providing him with your exact location or going to the courier company yourself and collecting it.

I am extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop.com,

A Customer Service Representative

Salim Niyaz.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Complaint about product damage

Hello Abdul,

This email is in response to the email received by you on October 26th.

This email is regarding order number ABCD-1234, which was supposed to have reached you by now.

Unfortunately, you noticed that the cabinet has too many scratches on it. I would be grateful to you if you could send us some pictures of that product. Then our team will get in touch with you. If possible, we will replace it or your amount will be refunded.

I am extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop.com

A customer service representative

Salim Niyaz.

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