Subject: English Language Test - Arpit Dubey
From: Arpit Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 10:08:12 -0400

| | Foreign Language Screening Test

Name | Arpit Dubey    /  (91) 7310023389    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
I need to tell you that you have booked an order (hand bag).we shipped the order and handover to courier company same day of placing order.The courier tried  to deliver the product to you but unfortunately the address that was given from your side was wrong.
Please provide us right address so that the courier could deliver you.we shall always provide you good services.

Thanks regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We are very sorry for your inconveniance.as you want to replace or return.you have to raise return or replace request .Our pick up person will go and will pick up the product with acknowledgement slip .within 2 working days. If want to replacement please raise replacement request . If you want to refund your money then you have to raise returned request . Our company will provide you the best service as per return or replacement policy.
Thanks regards.

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