Subject: English Language Test - Mohd Azharuddin
From: Mohd Azharuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 04:43:56 -0400

| | Foreign Language Screening Test

Name | Mohd Azharuddin     /  (+91) 6395721725    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject line: Oops 😳 Your order has been delayed.

Hey {formtext: name=Alejandro},

We’re sorry to say that your package has been delayed, but don’t worry! We’ve got all the details you need right here.

Your new estimated delivery date for your {formdate: LL}.

Please stay tuned for future updates on your order. You can reach out to us at any time with questions.

We’re sorry about the inconvenience, but please know we’re doing everything we can to make sure your package arrives ASAP!

You can track the status of your delivery anytime using this updated link: [Insert tracking link URL].

Please let us know if there’s anything else we can do to help.

We appreciate your patience (and you!)

Jed
Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Customer],

I'm so sorry that you had a negative experience with [product, service, or company department]. I've looked into the issue, and it seems that [briefly explain the reason for their bad experience, if applicable].

I've forwarded this issue to [head of the team], I'd like to offer a [discount/refund] for the inconvenience and will be checking in with you in a few days to update you on the status of [issue].

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

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