Subject: English Language Test - Simran Sharma
From: Simran Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 03:55:00 -0400

| | Foreign Language Screening Test

Name | Simran Sharma     /  (91) 9650158256    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This is to inform you as your courier has not been delivered to your mentioned addressed. The address which was mentioned by you is not a proper address due to incorrect address our courier person is not able to delivered your courier. I would request you kindly contact our courier person due to invalid address your order has been delayed. Or you can share your proper addresses with us so we can help you to get your order as soon as possible. Also you can can contact us via email or give number for further queries regarding your order.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting us. How can I help you. Kindly share your orders details with us. Let me check with my team  Will update you as soon as possible.

Thank you.

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