Subject: English Language Test - Nitesh Pathak
From: Nitesh Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 03:45:32 -0400

| | Foreign Language Screening Test

Name | Nitesh Pathak    /  (201301) 9304282286    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

At first we should check the status of the product and we should tell the customer that  the product has been reached on  the wrong  address so,  we regret  for the inconvenience and please tell us the right address and we  shall again courier the product and the last we  should say thanks for connecting in
babyshop. com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | The first we should say the  customer we regret for the inconvenience and  we should speak when  our team  is installing the  tv cabinet  you should complent to them and according to the policy of our company  is  if  the the product is in the guarantee  , we should say the customer we exchange the product and if the product is only in the warranty we reply to the customer the product you buy is only in the warranty so, we will exchange the product in the case of gone bad within warranty hour  and at last we shall say thanks for connecting in  Homebox

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