Subject: Daily performance summary for LiveSalesman team for Oct 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ama Alsubiae | 2 | 0 | 21 | 4 | 27
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 31 | 3 | 34
Ali hazzaa | 0 | 11 | 0 | 4 | 15
Farha Sultana | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Aws Adra | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 2 | 144 | 10 | 156
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Yash Parmar | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 4 | 0 | 1 | 5
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 43 | 5 | 48
taher Mohammad | 0 | 0 | 52 | 3 | 55
Grand Total | 3 | 17 | 291 | 30 | 341

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 4
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 55
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 3
| | Delivery Status | 111
| | Missing items\parts | 4
| | Partial Delivery | 3
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 3
| | Complaint within Warranty | 27
| Refunds and Cancelations | Cancelation | 3
| | Product issue | 1
| | Refund for Other reason | 5
| | Refunds after Return | 9
| | Return Request Initiation | 12
Customer Services Total | | | 246
Live Sales | Pre-Sale | (blank) | 1
| | Help in completing the order | 1
| | Live assist | 1
Live Sales Total | | | 3
Mattress Related Total | | | 1
No Answer Total | | | 54
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 54
PreSales | Other Enquiry | Offers | 8
| | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 3
| Product Related | Pricing | 2
| | Product Specification | 17
PreSales Total | | | 33
Grand Total | | | 337

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 1 | 0 | 1 | 0 | 0 | 2
Yash Parmar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ama Alsubiae | 3 | 0 | 1 | 1 | 0 | 0 | 5
Amir Aziz | 1 | 2 | 1 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 5 | 4 | 2 | 3 | 0 | 0 | 14

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 14 | 6 | 5 | 13 | 7 | 27 | 72
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Abdallah Ahmed | 5 | 4 | 0 | 0 | 0 | 1 | 10
Zafrul .islam | 0 | 4 | 4 | 6 | 4 | 5 | 23
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 4 | 5
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 1 | 2
Malek Hosan | 21 | 1 | 0 | 0 | 0 | 1 | 23
Hamdi Saleh | 11 | 1 | 0 | 0 | 0 | 1 | 13
taher Mohammad | 12 | 5 | 3 | 2 | 0 | 0 | 22
Sultan Motawa | 3 | 0 | 1 | 1 | 0 | 0 | 5
Ama Alsubiae | 5 | 2 | 0 | 0 | 0 | 0 | 7
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 74 | 23 | 14 | 23 | 11 | 43 | 188

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 2 | 0 | 1 | 0 | 0 | 3 | 6
Ali hazzaa | 11 | 4 | 2 | 4 | 5 | 1 | 27
Zafrul .islam | 0 | 1 | 3 | 2 | 1 | 0 | 7
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 2 | 0 | 0 | 3
taher Mohammad | 2 | 1 | 0 | 2 | 0 | 0 | 5
Malek Hosan | 4 | 0 | 1 | 1 | 0 | 0 | 6
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 8 | 7 | 11 | 6 | 4 | 59

Please feel free to reach out for any further clarifications.