Subject: Daily performance summary for LiveSalesman team for Oct 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 5 | 4 | 27 | 0 | 0 | 36
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Farha Sultana | 0 | 2 | 4 | 0 | 12 | 18
Jok Kuol | 1 | 28 | 56 | 0 | 1 | 86
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2
Aws Adra | 12 | 8 | 29 | 0 | 14 | 63
Malek Hosan | 0 | 4 | 1 | 0 | 0 | 5
Mohiuddin Lsm | 0 | 4 | 9 | 0 | 3 | 16
Yash Parmar | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 2 | 3
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 50 | 127 | 0 | 32 | 230

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 1
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 11
| | Delivery Status | 34
| | Missing items\parts | 2
| | Reschedule Delivery | 3
| | Wrong commitments | 2
| Product Complaint | Complaint outside Warranty | 4
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 6
| | Delay collection | 4
| | Refunds after Return | 4
| | Return Request Initiation | 11
Customer Services Total | | | 105
Mattress Related | Post-Sales | Comfort | 1
| | Returns and Free Trial | 1
| | Sagging | 1
Mattress Related Total | | | 3
No Answer Total | | | 24
No Answer | No Answer | No Answer | 24
PreSales | Other Enquiry | (blank) | 1
| | Offers | 9
| | Promo Code | 1
| | Store Availability | 7
| | Store Location | 5
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | Combo | 5
| | Pricing | 3
| | Product Specification | 53
PreSales Total | | | 91
Grand Total | | | 223

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 19 | 7 | 2 | 0 | 0 | 0 | 28
Jok Kuol | 0 | 4 | 5 | 0 | 0 | 0 | 9
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Yash Parmar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 13 | 9 | 0 | 0 | 0 | 42

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 1 | 1 | 1 | 2 | 4 | 15
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Aws Adra | 5 | 1 | 2 | 2 | 0 | 1 | 11
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 7 | 2 | 3 | 3 | 0 | 0 | 15
Jok Kuol | 14 | 5 | 0 | 1 | 0 | 0 | 20
Farha Sultana | 7 | 1 | 1 | 1 | 0 | 0 | 10
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 43 | 11 | 8 | 9 | 3 | 7 | 81

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 0 | 0 | 1 | 0 | 1 | 6
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 1 | 1 | 4
Jok Kuol | 3 | 1 | 1 | 0 | 3 | 0 | 8
Anslem Misquitta | 0 | 0 | 2 | 0 | 1 | 0 | 3
Aws Adra | 6 | 3 | 2 | 2 | 0 | 0 | 13
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Farha Sultana | 10 | 0 | 0 | 0 | 0 | 0 | 10
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 5 | 5 | 3 | 5 | 2 | 46

Please feel free to reach out for any further clarifications.