Subject: English Language Test - Ricky Kumar
From: Ricky Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 12:01:47 -0400

| | Foreign Language Screening Test

Name | Ricky Kumar    /  (+91) 8077166747    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We have noticed that you have suffering from late order delivery because of the wrong address.
First, we want to apologize for any inconvenience our mistake might have caused you.
Nevertheless, we want to continue to provide you with the best service we can, so please send your correct address so that we re attempt the delivery

Kind regards,
Company name or agent name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
First we want to apologize for the inconvenience our mistakes might have caused you.
We have noticed that your TV cabinet has too many scratches and you want to Replace it.
We have send an email to the replacement team of our company for the further process.

Team Homebox

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