Subject: English Language Test - Kritishna Gupta
From: Kritishna Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 11:23:10 -0400

| | Foreign Language Screening Test

Name | Kritishna Gupta    /  (+91) 8135882209    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

[email-masked]
From: [email-masked]
Respected Sir/Madam

Sub: Reply to non-delivery of the order.

This email is in response to the email recieved by you on #/#/##

This email is regarding order number ######### which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is ########## and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

###########

Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Sorry for the inconveniences..  Our team will look after this and we will soon contact you regarding this issue...

Homebox Team

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