Subject: English Language Test - Manpreet Singh
From: Manpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 06:41:30 -0400

| | Foreign Language Screening Test

Name | Manpreet Singh     /  (+91) 8755349205    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
I hope you are doing well.
You ordered a hand bang from our online store 14days back. I have tried enough to deliver your order but unfortunately the address you have given for the same is wrong.
So i kindly request you to give the correct address so i can deliver your product as soon as possible.
Please kindly revert me at your earliest convenience.
Thankyou
Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,
I hope you are doing well.
Sorry for the inconvenience happened to you.
We really do care for our customers we are nothing without you.
I understand your problem and will make sure to provide you the best possible solution.
Thankyou
Regards.

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