Subject: English Language Test - Anant Tiwari
From: Anant Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 05:50:32 -0400

| | Foreign Language Screening Test

Name | Anant Tiwari    /  (+91) 8174040677    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir ,
We tried to reach you many times but the address provided was not found .Your Order is held with the the courier , you could reach them on the Mobile no. Provided .
We highly apologise for the inconvenience.

Thank you.
Your regards,

LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul ,
Thank you so much for contacting us.
We have recived your complaint regarding scratches on TV Cabinet .
We are extremely sorry for the misconvencience faced by you but as per the policy of the company no replacement and refund would be provided if the product was in fit position during the time of installation.

Thank you.
Your regards,

Homebox

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