Subject: English Language Test - Aman Mehra
From: Aman Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 05:17:53 -0400

| | Foreign Language Screening Test

Name | Aman Mehra    /  (91) 8076637827    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Hope you are doing well,

I would like  to inform you  that your order has been shipped but it is yet to dispatched,  we extremely apologies for
that , we have confirmed with courier team as per their information. You address is incorrect.
Kindly share your present address as soon as possible so that your order can be dispatched.

Thanks & regards
Aman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I certainly understand your concern, i am sorry to hear and trust me, I will surely help you out, I am going to share you request to seller on your behalf, to worry it will not take much.
We will contact you in 24 hours. Feel free to reach out us.

Thanku & Regards
Aman

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