Subject: Daily performance summary for LiveSalesman team for Oct 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 22 | 0 | 4 | 26
Khaled Sufian | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 0 | 0 | 26 | 0 | 26
Ali hazzaa | 0 | 5 | 2 | 2 | 9
taher Mohammad | 0 | 3 | 47 | 4 | 54
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Farha Sultana | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 3 | 135 | 16 | 154
Ama Alsubiae | 0 | 0 | 13 | 3 | 16
Hamdi Saleh | 0 | 0 | 32 | 16 | 48
Grand Total | 0 | 35 | 256 | 45 | 336

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 4
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 56
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 8
| | Delivery Status | 92
| | Missing items\parts | 3
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 6
| | Complaint within Warranty | 29
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refund for Other reason | 6
| | Refunds after Return | 8
| | Return Request Initiation | 16
Customer Services Total | | | 247
Live Sales | Pre-Sale | Help placing new order | 3
| | Live assist | 3
Live Sales Total | | | 6
No Answer Total | | | 38
No Answer | No Answer | No Answer | 38
PreSales | Other Enquiry | Offers | 8
| | Payment Methods | 2
| | Store Availability | 2
| | Store Location | 1
| | Website/App Issues | 6
| Policy Related | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 18
PreSales Total | | | 39
Grand Total | | | 330

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 1 | 0 | 1 | 0 | 0 | 2
Yash Parmar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ama Alsubiae | 2 | 0 | 2 | 0 | 0 | 0 | 4
Amir Aziz | 2 | 2 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 4 | 3 | 1 | 0 | 0 | 12

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 11 | 13 | 5 | 11 | 7 | 29 | 76
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 8 | 1 | 0 | 0 | 0 | 1 | 10
Zafrul .islam | 1 | 4 | 5 | 4 | 4 | 4 | 22
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 4 | 4
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 1 | 2
Malek Hosan | 22 | 1 | 0 | 0 | 0 | 1 | 24
Hamdi Saleh | 19 | 1 | 0 | 0 | 0 | 1 | 21
taher Mohammad | 12 | 2 | 2 | 1 | 0 | 0 | 17
Sultan Motawa | 0 | 1 | 0 | 1 | 0 | 0 | 2
Ama Alsubiae | 3 | 2 | 0 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 78 | 25 | 12 | 18 | 11 | 44 | 188

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 3 | 4
Ali hazzaa | 11 | 2 | 4 | 2 | 6 | 1 | 26
Zafrul .islam | 0 | 3 | 2 | 1 | 1 | 0 | 7
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 2 | 0 | 0 | 3
taher Mohammad | 2 | 1 | 0 | 2 | 0 | 0 | 5
Malek Hosan | 2 | 1 | 1 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 21 | 7 | 8 | 7 | 7 | 4 | 54

Please feel free to reach out for any further clarifications.