Subject: Daily performance summary for LiveSalesman team for Oct 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 0 | 6 | 0 | 1 | 7
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 3 | 30 | 39 | 0 | 2 | 74
Alhamzi Mohammed | 24 | 3 | 30 | 0 | 8 | 65
Farha Sultana | 0 | 6 | 13 | 0 | 10 | 29
Mohiuddin Lsm | 0 | 5 | 4 | 0 | 8 | 17
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 27 | 44 | 92 | 0 | 29 | 192

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 6
| | Delivery Status | 24
| | Fresh fixing pending | 1
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 10
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 4
| | Refunds after Return | 5
| | Return Request Initiation | 7
Customer Services Total | | | 85
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
No Answer Total | | | 32
Mattress Related | Post-Sales | Sagging | 1
No Answer | No Answer | No Answer | 32
PreSales | Other Enquiry | Offers | 14
| | Payment Methods | 2
| | Store Availability | 7
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 2
| Product Related | Pricing | 2
| | Product Specification | 37
PreSales Total | | | 72
Grand Total | | | 192

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 16 | 9 | 0 | 0 | 0 | 0 | 25
Jok Kuol | 1 | 8 | 0 | 0 | 0 | 0 | 9
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yash Parmar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 17 | 21 | 0 | 0 | 0 | 0 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 2 | 0 | 3 | 2 | 3 | 15
Aws Adra | 1 | 1 | 4 | 0 | 0 | 1 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 7 | 7 | 2 | 5 | 1 | 0 | 22
Jok Kuol | 13 | 2 | 0 | 2 | 2 | 0 | 19
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 1 | 0 | 0 | 2
Farha Sultana | 8 | 0 | 2 | 0 | 0 | 0 | 10
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 35 | 12 | 9 | 11 | 7 | 4 | 78

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 1 | 0 | 0 | 1 | 1 | 8
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 1 | 1 | 4
Aws Adra | 5 | 3 | 3 | 1 | 1 | 0 | 13
Jok Kuol | 3 | 0 | 1 | 0 | 2 | 0 | 6
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 0 | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Farha Sultana | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 23 | 7 | 4 | 2 | 5 | 2 | 43

Please feel free to reach out for any further clarifications.