Subject: Daily performance summary for LiveSalesman team for Oct 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Oct 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 45 | 0 | 2 | 47
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 113 | 4 | 117
Ali hazzaa | 0 | 11 | 0 | 4 | 15
Ama Alsubiae | 2 | 0 | 0 | 0 | 2
Amir Aziz | 3 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 2 | 0 | 2 | 4
Farha Sultana | 0 | 0 | 0 | 0 | 0
Yash Parmar | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 2 | 75 | 14 | 91
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 1
Hamdi Saleh | 0 | 0 | 40 | 4 | 44
Grand Total | 5 | 63 | 228 | 30 | 326

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | (blank) | 1
| | Other App and Website Issues | 2
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 101
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 5
| | Delivery Status | 51
| | Missing items\parts | 8
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 31
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 2
| | Product issue | 1
| | Refund for Other reason | 2
| | Refunds after Return | 16
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 244
Live Sales | Pre-Sale | Help placing new order | 4
| | Live assist | 2
Live Sales Total | | | 6
Mattress Related Total | | | 1
No Answer Total | | | 29
Mattress Related | Post-Sales | Spring issue | 1
No Answer | No Answer | No Answer | 29
PreSales | Other Enquiry | Offers | 7
| | Store Availability | 8
| | Store Location | 3
| | Website/App Issues | 3
| Policy Related | Return Policy | 2
| Product Related | Pricing | 1
| | Product Specification | 13
PreSales Total | | | 37
Grand Total | | | 317

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 1 | 0 | 0 | 2
Yash Parmar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ama Alsubiae | 2 | 1 | 1 | 0 | 0 | 0 | 4
Amir Aziz | 3 | 1 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 2 | 2 | 1 | 0 | 0 | 12

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 14 | 8 | 10 | 11 | 5 | 30 | 78
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 9 | 4 | 0 | 0 | 0 | 1 | 14
Zafrul .islam | 1 | 4 | 5 | 5 | 2 | 5 | 22
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 14 | 3 | 1 | 0 | 1 | 1 | 20
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 1 | 2
Hamdi Saleh | 6 | 1 | 2 | 0 | 0 | 1 | 10
Nourah Alfhaid | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 0 | 1 | 1 | 0 | 0 | 0 | 2
Ama Alsubiae | 3 | 0 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 16 | 0 | 0 | 0 | 0 | 0 | 16
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 65 | 21 | 19 | 17 | 9 | 42 | 173

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 3 | 5
Ali hazzaa | 13 | 3 | 3 | 7 | 6 | 1 | 33
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Zafrul .islam | 4 | 3 | 3 | 0 | 1 | 0 | 11
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 2 | 0 | 0 | 3
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 6 | 0 | 0 | 1 | 0 | 0 | 7
Malek Hosan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Grand Total | 27 | 8 | 7 | 12 | 7 | 5 | 66

Please feel free to reach out for any further clarifications.