Subject: Daily performance summary for LiveSalesman team for Oct 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Oct 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 7 | 2 | 16 | 0 | 7 | 32
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 2
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 17 | 4 | 29 | 0 | 10 | 60
Farha Sultana | 0 | 5 | 34 | 0 | 0 | 39
Yash Parmar | 0 | 1 | 10 | 0 | 0 | 11
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 26 | 12 | 90 | 0 | 17 | 145

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 1
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 20
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 3
| | Return Request Initiation | 4
Customer Services Total | | | 56
Mattress Related | Post-Sales | Product Complaints | 3
| | Returns and Free Trial | 1
| Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 5
No Answer Total | | | 22
No Answer | No Answer | No Answer | 22
PreSales | Other Enquiry | Offers | 6
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 5
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | Pricing | 5
| | Product Specification | 31
PreSales Total | | | 60
Grand Total | | | 143

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 13 | 2 | 0 | 0 | 0 | 0 | 15
Jok Kuol | 4 | 5 | 0 | 0 | 0 | 0 | 9
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yash Parmar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 9 | 0 | 0 | 0 | 0 | 28

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 1 | 0 | 3 | 3 | 3 | 13
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Aws Adra | 4 | 3 | 3 | 1 | 1 | 1 | 13
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 5 | 1 | 2 | 1 | 4 | 0 | 13
Mohiuddin Lsm | 6 | 6 | 5 | 2 | 1 | 0 | 20
Farha Sultana | 4 | 1 | 2 | 0 | 0 | 0 | 7
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 13 | 12 | 8 | 10 | 5 | 71

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 1 | 3
Aws Adra | 8 | 2 | 1 | 1 | 2 | 0 | 14
Alhamzi Mohammed | 5 | 0 | 0 | 0 | 1 | 0 | 6
Syed Ataullah | 2 | 0 | 0 | 0 | 1 | 0 | 3
Jok Kuol | 1 | 1 | 0 | 1 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 0 | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 6 | 1 | 3 | 4 | 1 | 33

Please feel free to reach out for any further clarifications.