Subject: Daily performance summary for LiveSalesman team for Oct 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 Oct 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Syed Ataullah | 1 | 1 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 35 | 0 | 6 | 41
Jok Kuol | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 6 | 0 | 0 | 6
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Zafrul .islam | 0 | 10 | 0 | 2 | 12
Khaled Sufian | 0 | 0 | 16 | 0 | 16
taher Mohammad | 0 | 0 | 74 | 13 | 87
Amir Aziz | 1 | 0 | 0 | 0 | 1
Grand Total | 2 | 55 | 90 | 21 | 168

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| App and Website Issues | (blank) | 1
| Delivery Related | (blank) | 1
| | Damage during delivery | 9
| | Day of Delivery - Status | 43
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 6
| | Delivery Status | 7
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 22
| Refunds and Cancelations | Cancelation | 7
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 112
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 34
No Answer | No Answer | No Answer | 34
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 4
| | Store Location | 2
| | Website/App Issues | 3
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 4
PreSales Total | | | 18
Grand Total | | | 165

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Yash Parmar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 0 | 2 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 3 | 1 | 0 | 0 | 0 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 16 | 7 | 9 | 7 | 4 | 31 | 74
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 14 | 2 | 0 | 0 | 1 | 1 | 18
Zafrul .islam | 3 | 5 | 3 | 2 | 3 | 2 | 18
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 1 | 2
Hamdi Saleh | 5 | 2 | 0 | 0 | 0 | 1 | 8
Nourah Alfhaid | 0 | 0 | 0 | 1 | 1 | 0 | 2
taher Mohammad | 13 | 5 | 0 | 1 | 0 | 0 | 19
Sultan Motawa | 1 | 0 | 1 | 1 | 0 | 0 | 3
Ama Alsubiae | 3 | 0 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 57 | 21 | 14 | 12 | 9 | 40 | 153

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 1 | 3
Ali hazzaa | 9 | 5 | 1 | 10 | 3 | 3 | 31
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 0 | 0 | 1 | 0 | 1 | 0 | 2
Zafrul .islam | 7 | 3 | 2 | 1 | 1 | 0 | 14
Ama Alsubiae | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 2 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 2 | 1 | 0 | 0 | 4
Abdallah Ahmed | 3 | 0 | 2 | 0 | 0 | 0 | 5
Malek Hosan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 10 | 9 | 15 | 6 | 4 | 67

Please feel free to reach out for any further clarifications.