Subject: Daily performance summary for LiveSalesman team for Oct 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 Oct 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Syed Ataullah | 0 | 1 | 1 | 0 | 6 | 8
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 4
Aws Adra | 8 | 7 | 33 | 0 | 7 | 55
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 9 | 38 | 0 | 2 | 55
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 12 | 0 | 2 | 15
Mohiuddin Lsm | 0 | 6 | 36 | 0 | 1 | 43
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 24 | 120 | 0 | 18 | 180

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 4
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 28
| | Missing items\parts | 1
| | Reschedule Delivery | 10
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Refund for Other reason | 2
| | Return Request Initiation | 10
Customer Services Total | | | 76
Mattress Related | Post-Sales | Comfort | 1
| | Product Complaints | 1
| | Sagging | 1
Mattress Related Total | | | 3
No Answer Total | | | 15
No Answer | No Answer | No Answer | 15
PreSales | Other Enquiry | Offers | 5
| | Payment Methods | 2
| | Store Availability | 13
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 4
| Product Related | Combo | 5
| | Pricing | 3
| | Product Specification | 44
PreSales Total | | | 83
Grand Total | | | 177

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 9 | 0 | 0 | 0 | 0 | 0 | 9
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 9 | 0 | 0 | 0 | 0 | 0 | 9
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yash Parmar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 0 | 0 | 0 | 0 | 0 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 0 | 0 | 2 | 1 | 4 | 11
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 2 | 3
Aws Adra | 5 | 5 | 0 | 1 | 1 | 1 | 13
Jok Kuol | 9 | 1 | 2 | 3 | 4 | 0 | 19
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 0 | 2
Farha Sultana | 0 | 3 | 1 | 1 | 0 | 0 | 5
Mohiuddin Lsm | 13 | 3 | 5 | 1 | 0 | 0 | 22
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 13 | 8 | 9 | 8 | 7 | 77

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 3 | 0 | 0 | 1 | 0 | 1 | 5
Aws Adra | 7 | 3 | 0 | 1 | 1 | 0 | 12
Alhamzi Mohammed | 2 | 1 | 0 | 1 | 1 | 0 | 5
Syed Ataullah | 4 | 0 | 0 | 0 | 1 | 0 | 5
Jok Kuol | 3 | 1 | 0 | 1 | 0 | 0 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 5 | 0 | 5 | 3 | 1 | 34

Please feel free to reach out for any further clarifications.