Subject: English Language Test - Yash Kumar
From: Yash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 06:01:22 -0400

| | Foreign Language Screening Test

Name | Yash Kumar     /  (+91) 8810410991    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience,I have checked that your parcel is not delivered yet.sir/mam your address is mistakenly written wrong on the parcel.But there is nothing to worry about .The parcel will soon delivered to us back for sure but you have to give us an updated address so we can provide your parcel soon.I hope we have solved your issue if you have any problem please free to contact us .Have a nice day .

Thank you
Yash kumar
Customer Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience Mr Abdul We are here for you don’t need to worry about this problem.We will soon send our inspection team to your house regarding your situation .After the inspection we will do the best from our side.Till then please wait for 48 hours our inspection team will soon contact you .

Thank you
Yash kumar
Customer Executive

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