Subject: Daily performance summary for LiveSalesman team for Oct 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 58 | 1 | 5 | 64
Ali hazzaa | 0 | 11 | 12 | 5 | 28
Zafrul .islam | 0 | 8 | 0 | 1 | 9
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 3 | 0 | 4
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 1 | 1 | 3
Malek Hosan | 0 | 4 | 19 | 4 | 27
Ama Alsubiae | 0 | 0 | 26 | 4 | 30
Hamdi Saleh | 0 | 0 | 25 | 10 | 35
Grand Total | 5 | 82 | 87 | 30 | 204

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| App and Website Issues | Other App and Website Issues | 5
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 18
| | Delayed Delivery (HH) | 1
| | Delivery Status | 45
| | Missing items\parts | 3
| | Partial Delivery | 2
| | Reschedule Delivery | 8
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 30
| Refunds and Cancelations | Cancelation | 4
| | Product issue | 1
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 135
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 4
Live Sales Total | | | 5
Mattress Related | Post-Sales | Delivery & Shipping Related | 2
Mattress Related Total | | | 3
No Answer Total | | | 33
Mattress Related | Post-Sales | Spring issue | 1
No Answer | No Answer | No Answer | 33
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 16
PreSales Total | | | 25
Grand Total | | | 201

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Yash Parmar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 2 | 1 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 11 | 12 | 6 | 7 | 8 | 32 | 76
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 11 | 1 | 0 | 0 | 1 | 1 | 14
Zafrul .islam | 4 | 2 | 1 | 2 | 3 | 1 | 13
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamdi Saleh | 12 | 8 | 1 | 1 | 0 | 1 | 23
taher Mohammad | 8 | 3 | 1 | 1 | 1 | 0 | 14
Sultan Motawa | 2 | 1 | 0 | 1 | 0 | 0 | 4
Nourah Alfhaid | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ama Alsubiae | 5 | 0 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 57 | 27 | 9 | 13 | 13 | 40 | 159

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 1 | 0 | 1 | 0 | 1 | 4
Ali hazzaa | 16 | 4 | 4 | 8 | 2 | 4 | 38
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 0 | 1 | 1 | 1 | 0 | 0 | 3
Zafrul .islam | 10 | 4 | 1 | 3 | 0 | 0 | 18
Khaled Sufian | 0 | 0 | 1 | 2 | 0 | 0 | 3
Ama Alsubiae | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 3 | 0 | 0 | 0 | 3
Abdallah Ahmed | 1 | 0 | 2 | 0 | 0 | 0 | 3
Malek Hosan | 2 | 2 | 1 | 0 | 0 | 0 | 5
Grand Total | 30 | 12 | 13 | 16 | 3 | 5 | 79

Please feel free to reach out for any further clarifications.