Subject: English Language Test - Barun Prasad shaw
From: Barun Prasad shaw <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 04:30:51 -0400

| | Foreign Language Screening Test

Name | Barun Prasad shaw    /  (713359) 9126062695    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry for the inconvenience sir the order you placed 14 days back has been handed over to the courier and the courier team is still trying to reach but they still haven't been able to reach you. It is being said that the address given by you is not valid, please go to edit order and give a valid address so that our courier team can deliver it to you as soon as possible. So you go and edit the order as soon as possible and enter a valid address detail so that our team can reach as soon as possible ok sir thank you so much. Have a good day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am sorry for the inconvenience.i have registered your complaint please do you wait for 48 hours.our team will reach you within 48 hours and help you.this kind of problem comes very rarely. i apologize for this inconvenience.Thank you so much for associate with our team.your trust in biggest thing for our team. Please do wait 48 hours. Our team definitely do help within 48 hours.
Thanks and regards,
Homebox.

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