Subject: English Language Test - Roshini Jyothi
From: Roshini Jyothi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 03:40:00 -0400

| | Foreign Language Screening Test

Name | Roshini Jyothi    /  (91) 6304253529    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Please make sure dear sir/madam the address is incorrect .we are trying to place your order once we check and call you back .Don't worry about this we will solve the problem
Can you please tell the product name and any details about product

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,
Its possible to replace with a new unit and it's not possible to give money back
We will call our team

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