Subject: Daily performance summary for LiveSalesman team for Oct 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 2 | 0 | 0 | 0 | 2
Abdallah Ahmed | 0 | 41 | 0 | 12 | 53
Sultan Motawa | 0 | 0 | 26 | 2 | 28
Zafrul .islam | 0 | 10 | 0 | 6 | 16
Ali hazzaa | 0 | 5 | 0 | 1 | 6
Malek Hosan | 0 | 1 | 0 | 0 | 1
Yash Parmar | 1 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Farha Sultana | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 20 | 2 | 22
Hamdi Saleh | 0 | 0 | 13 | 2 | 15
taher Mohammad | 0 | 0 | 60 | 4 | 64
Grand Total | 3 | 57 | 119 | 29 | 208

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| App and Website Issues | Other App and Website Issues | 3
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 44
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 4
| | Delivery Status | 26
| | Missing items\parts | 4
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 5
| | Product issue | 1
| | Refunds after Return | 5
| | Return Request Initiation | 3
| | System errors | 1
Customer Services Total | | | 135
Live Sales | Pre-Sale | Help placing new order | 2
| | Live assist | 2
Live Sales Total | | | 4
No Answer Total | | | 42
No Answer | No Answer | No Answer | 42
PreSales | Other Enquiry | Offers | 7
| | Payment Methods | 4
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 12
PreSales Total | | | 28
Grand Total | | | 209

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yash Parmar | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ama Alsubiae | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 1 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 5 | 14 | 6 | 8 | 7 | 33 | 73
Abdallah Ahmed | 14 | 1 | 0 | 0 | 1 | 1 | 17
Zafrul .islam | 5 | 2 | 2 | 1 | 2 | 2 | 14
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 15 | 1 | 0 | 1 | 1 | 1 | 19
Hamdi Saleh | 11 | 3 | 1 | 0 | 1 | 0 | 16
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 2 | 1 | 0 | 1 | 0 | 0 | 4
Nourah Alfhaid | 0 | 0 | 2 | 0 | 0 | 0 | 2
Ama Alsubiae | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 57 | 22 | 11 | 13 | 12 | 40 | 155

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 1 | 0 | 1 | 0 | 1 | 4
Ali hazzaa | 12 | 6 | 1 | 11 | 1 | 3 | 34
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 0 | 2
taher Mohammad | 1 | 1 | 0 | 1 | 0 | 0 | 3
Zafrul .islam | 7 | 2 | 4 | 2 | 0 | 0 | 15
Ama Alsubiae | 0 | 0 | 0 | 2 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 1 | 0 | 0 | 0 | 3
Abdallah Ahmed | 0 | 4 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 2 | 2 | 0 | 0 | 0 | 0 | 4
Grand Total | 24 | 18 | 6 | 17 | 2 | 4 | 71

Please feel free to reach out for any further clarifications.