Subject: Daily performance summary for LiveSalesman team for Oct 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 15 | 4 | 15 | 0 | 13 | 47
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Yash Parmar | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 4 | 2 | 21 | 0 | 7 | 34
Jok Kuol | 8 | 2 | 15 | 0 | 5 | 30
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 2
Farha Sultana | 0 | 2 | 41 | 0 | 0 | 43
Mohiuddin Lsm | 0 | 13 | 37 | 0 | 1 | 51
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 31 | 23 | 129 | 0 | 26 | 209

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 6
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 3
| | Delivery Status | 32
| | Missing items\parts | 1
| | Reschedule Delivery | 14
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 4
| | Refunds after Return | 1
| | Return Request Initiation | 11
Customer Services Total | | | 102
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | (blank) | 3
| | Offers | 15
| | Store Availability | 6
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 6
| | Return Policy | 1
| Product Related | Combo | 8
| | Pricing | 3
| | Product Specification | 44
PreSales Total | | | 90
Grand Total | | | 204

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 0 | 5
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yash Parmar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 0 | 0 | 0 | 0 | 0 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 1 | 1 | 2 | 1 | 2 | 9
Jok Kuol | 2 | 1 | 1 | 6 | 1 | 2 | 13
Mohiuddin Lsm | 15 | 6 | 2 | 4 | 1 | 0 | 28
Waseem Ahemad . Khan | 0 | 0 | 0 | 2 | 1 | 0 | 3
Aws Adra | 7 | 0 | 1 | 1 | 1 | 0 | 10
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Farha Sultana | 6 | 1 | 1 | 0 | 0 | 0 | 8
Grand Total | 32 | 9 | 6 | 15 | 6 | 4 | 72

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 15 | 0 | 1 | 1 | 0 | 1 | 18
Syed Ataullah | 0 | 0 | 0 | 1 | 1 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 3 | 0 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 5 | 0 | 1 | 0 | 0 | 0 | 6
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 0 | 1
Roaa alismaeil | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 24 | 0 | 4 | 3 | 2 | 1 | 34

Please feel free to reach out for any further clarifications.