Subject: Talkdesk Customer Newsletter - October 2022
From: "Charanya Kannan - Chief Product, Engineering & Customer Officer" <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 10:30:36 -0500 (CDT)

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Customer Newsletter, October 2022
Thank you to all our customers who joined us at Community Fest 2022! We truly appreciate your participation and hope you enjoyed the chance to learn, connect, and have fun with other CX leaders.

At Community Fest, we announced the launch of the new Talkdesk Academy Learning Experience. This isn’t just a new look for Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q5aZKcE8RZn4Y6vdnYfOpfvQMUTtQ_M6vU3gEN5P99cPo-Awp9ib3dxXNATet4Bk40I=>: we aim to deliver tailored content that can better support your teams in their preferred language. As the international presence of Talkdesk continues to grow, it’s important for us to facilitate learning, development, and support in the preferred language of our customers. With this in mind, we’re proud to announce that Spanish-speaking users will be able to find Talkdesk Knowledge Base articles <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q8bj50whaWJkyGs_htX9lqpnTWX-ILf1F4jeQEpjcfI_OGMTy1tlSXmx5IB9MRsbIfY=> and Talkdesk Academy courses in Spanish as of October 2022. We’ll continue to explore opportunities to support more languages that will accommodate our global customer base. We are excited for you to see what we've been working on! Check out the Spanish-language Knowledge Base <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q6kDEoBYVqZvPnNOmE3-p8nAbrqaKOhoh3INqG6Nhx_z6ICn0n9iKV_OudXQkX5YyMg=> and new Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q5aZKcE8RZn4Y6vdnYfOpfvQMUTtQ_M6vU3gEN5P99cPo-Awp9ib3dxXNATet4Bk40I=> today.

Charanya Kannan, Chief Product, Engineering and Customer Officer
On September 15th, we hosted our Fall ‘22 Seasonal Release webinar, wherein we presented a wide variety of new product capabilities for this third product release of 2022. 

In case you missed it, check out our new Fall ‘22 Release Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q_LFgs5TxHSTAYHCZmIdnq_xrWvcxQIJE98LdI_kzALU4Fq8M5AK8gO3ZfqCuSsQrU4=>, where you can access content related to the release, including 
product-specific videos, and learn about the new capabilities in areas such as digital engagement, customer feedback, artificial intelligence, workforce engagement, integrations and so much more. And as part of your review of the site, we kindly ask that you complete the very brief survey <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q1Y7Id9fuyX2pbLArWCuxyChhoXRIsE_l8cDxCcsvczBBCxTDNfnYYx0StfKBH6TMH4=> to let us know how we can meet your needs even better.
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We recently announced the winners of our third annual CX Innovator Awards, which recognize companies who have leveraged Talkdesk technology over the past year to reshape their customer experience (CX) and gain a competitive advantage. We received almost 60 amazing submissions this year across all categories, including the new Artificial Intelligence (AI) Innovator category. Read the winning submissions and stay tuned for our virtual awards celebration where you can learn from these CX Awards winners!
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Thanks to everyone who was able to join us at Community Fest last week! We've got the webinar recordings (and related resources) posted in session-specific microsites, so please be sure to check them out:

	- October 3 - CX Strategy Value Framework <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q94Pffykki-1akHtTy5TchUcxBU1BkHh2ZqxG1L1fmaV-rUw84JqHKrHnani-A3ol7A=>
	- October 4 - The Talkdesk AI Experience <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07qxnh8bw260cs5m4KN-Ts7fsZIHDZfhafahFhKpr9-Dl9cLMxdUnP0P_zrq9PpVuUVJA=>
	- October 5 - CX Maturity Assessment <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07qz72zkoHjGAY9jedglD4dhgs7s-jMvHo7kN_bJn4FCmpU9FyGRw8BCV6r6XY7Tvk3Qc=>
	- October 6 - Keynote: Why Employee Experience Matters <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q9vvFOOgoxygkgPocgnEsO-S97AcT_QCS1955itQ8n24j7gZr9d5W_voqW_ICzI62B4=>

We value your feedback! Your input is so important to helping Talkdesk create events and resources that are meaningful to customers. If you could please take a moment to answer a short-survey about the session(s) you were able to attend (or watch a recording), we'd be grateful!

	- Survey for October 3 session - CX Strategy Value Framework <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q3nrBS9QZzjUuVO97pNxUO5tCPy3_5WlZSzj1hcwLqUTUsvSwc2TjN1QfYF6xFmUfg0=>
	- Survey for October 4 session - The Talkdesk AI Experience <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q9wldE6LH29ZpwpnuE9LSZjuOHgiDLANbcTReaSZCPWq6h3JFIIhNxRyMn-jknsv0UI=>
	- Survey for October 5 session - CX Maturity Assessment <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q7TuehL8aIgDdH2KdbWXAD2oDfDHl5nJVpHwhlmbY38yS6C1JDEt7JjyTrawdbLBCqk=>
	- Survey for October 6 session - Keynote: Why Employee Experience Matters <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q7v7lIJvlKX1YkE-u9iTrwuuIlvd8hTouuJqlAho4lWuvIOv3xjCnCLaadL4k-lwUlo=>

Finally, please mark your calendars for the next Product Spotlight featuring AI Trainer on Thursday, October 27. Register here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q8XD1-Jb-EFz_g76ieEL0jYXOrkUehi3uSIYimpx9OLSajshQ2ex-Bumab_BrkW42hY=>.
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- If you are planning to attend Money20/20 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q4vy_h_nEMfVttl2QRQHFLbT3VOc4UcyDzkJffTynMMdrOSyAK82-JhwNHjncmdAejA=> or Guidewire Connections <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q2eZo-F4M61pO0d_2Lk0Uz3krQc0hV-0-mvqObgpfuM-H2lnM5b_mF7541C0wYi34Xw=> on Oct. 23-26, stop by the Talkdesk booths (Money20/20 booth #2400 and Guidewire Connections booth G13) to learn more about Financial Services Experience Cloud product roadmap and join our fun in-booth tailgate parties! 	- Fresh from New York City and Los Angeles, the Opentalk CX Summit Series is coming to Europe, with dates in London <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07rM-Krfd-wL2hZZ2Vvq2PRu8117YcspP8qiQ2RvozUAoWXROaOhEsROMQ17lm9hkDxmU=> and Madrid <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07qz6u6FiTweXwAsVmTt6cU3Fv7KaJHS3Y1l0R5u7dnFfEElsgPkgGBACoPoZ1bngLXso=> this November. Register today <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q7SCXNvsAvUcjGmOONbSk0lFM7kB84AJfJ1zBxQxBIDYH0A7TtU5aokYXRUDnjOVeVU=> to unlock the promise and potential of your CX strategy. 	- Talkdesk has received the Microsoft Teams Connected Contact Center certification from Microsoft, officially validating the Talkdesk Microsoft Teams Connector <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q753qX1rNjtmXICoJ1iQieODIeN4cNnOxKTA2Wz4-H1FsnJ5x3F1t7NkbboMM40UhVU=>. Becoming a certified Connected Contact Center indicates Talkdesk has been fully vetted and approved by Microsoft as a valuable contact center partner for any company using Microsoft Teams. Learn more <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07qwnJPhm_xTK1gkd_HSP4i5MTxH5MpGdsH8XS_T-ZRCV4KZXUGVkxg1nPito2FtHTaQA=>. 	- Talkdesk Research partnered with the College of Healthcare Information Management Executives (CHIME) to survey healthcare CIOs on the challenge of fragmented patient experiences and the systems underlying them. The results were released in our newest report, The Future of Patient Experience: Unifying Interactions in Healthcare. Check out the report here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07qwhG81n_PWYV3OpPDpPhsteGI_DzyglCypn0gNDNjUNA94tB3c6yyU1_h5B9MUdXzZM=>! 	- Retailers, we’re heading to NRF’s Big Show <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q51O-V27u1uy9qMatOMH00UAiptzJeOUOZstJ4-WySy2l_utz2n96dsTt8k1uorNgB4=> in January and we’d love your participation! If you’re interested in speaking on stage with us to showcase your brand or highlight some of your star customer service representatives, reach out to [email-masked] <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q0ma4XL-wbEY4gPSx_eJ6uJoKPmBUEfEYBX5CHG7TgKJI7yuS50WzluQ-FMJ5CdOZKc=>. 	- Talkdesk received Frost & Sullivan 2022 Customer Value Leadership Awards for healthcare and retail market excellence! Read the exciting news here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q5WJckr4t6lDDV8fmH4iTteBoM1CZXAk_jd1hhlMuKgVETMdVHzRLjOjy-ARLfMPfYM=>. 	- Talkdesk has kicked off a Cost Savings Masterclass Series focusing on how we can do more with less as we face shifting global economic conditions. Our next session, Supercharge your digital strategies to save on interaction costs and improve CX, is on November 9th at 9am PST. Register today <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q4v_xNok5WgpbdZteQooZlPa_-3qt_OgCE_A19Ree7C-jialLq5jpSxLma9kSR7-SkA=>!
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Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07qyaFz5lPuV1xgqIXt_KFwbsCgPX9Z2E46uDpqypGn2yYPLwy1aSDzA7jPZlmuGXGvd8=> Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07rII4BK-Rqq83agvdxMiv05v3tLMSnefH_7x1bWEDnDBO-6hBvoC2k8elTDXAgR8jTFA=> Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07qyMKdEQ6B13qLCxSS1cloB8o1C2U25qvhqfohbjOFrMWz6YnqrRBg1QU_mPRhaDmARw=> Talkdesk Knowledge Base
 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q6m8zLmYerJ0Yuieo3Foj5U8xqDCB240NAa_d-RCW03kQJGHoLC-HPsuV3DvBxTtoXg=>
<https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q8pkgYFzFQ5XMTnCSDlbXAiWY0xt3GR8fC8h-GDdgHAxNCzYxy0BBepwpzmW3N02HB8=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q2ZMpEYi7BUM7vwUjkIe0Jz7b0wYamOSqRi8YuEImXyPtvHM4ODrG0rKKP9ldX2OmvI=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHlP07q102JFeyInmFcJGoII9ITLMcvRclI7YvheK3M3Ng1LVZWdJwG9CWdzXsklJNRXN1XWs=>
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