Subject: English Language Test - Aniket Pandey
From: Aniket Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 08:09:56 -0400

| | Foreign Language Screening Test

Name | Aniket Pandey    /  (+91) 07000143798    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for being over the call.

We're understand your concern and sorry for trouble caused to you.

As we understand there is and issue related to Address chand with your or product "hand bag".

We're happy to help you out.

Thank you for being a valuable customer.

Have a good day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for being over the call.

We're understand your concern and sorry for trouble caused to you.

As we understand and arrange replacement with your product "TV cabinet".

We're happy to help you out.

Thank you for being a valuable customer.

Have a good day ahead.

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