Subject: English Language Test - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 05:38:58 -0400

| | Foreign Language Screening Test

Name | Abhishek Sharma    /  (+91) 7982535903    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Greeting from the babyshop!

We understand your concern and we are really sorry for the inconveniences caused to you.

We are surely try to assist with your query.

As I checked your order XXXXXXX, Your order is not delivered to you due to address misrouted. So we request you please provide the correct address details. So that we can do the needful done.

Best Regards
Abhishek
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Greeting from the babyshop!

We understand your concern and we are really sorry for the trouble caused to you.

We are surely try to assist with your query.

We would like to inform you that kindly share the Snapshot or Short clips of the product within 24 hours. So that we can check on it and get back with you ASAP.

Thank you for being with Babyshop.

Best Regards
Abhishek
Babyshop Team

| |