Subject: English Language Test - Ayush Yadav
From: Ayush Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 05:17:25 -0400

| | Foreign Language Screening Test

Name | Ayush Yadav    /  (91) 8587998262    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

We have dispatched your order to the courier company the day you order your hand bag.
The address you mentioned during the booking time was wrong. So kindly give us your right address where the bag has to be delivered.We will make sure you get your bag asap.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First i want to sorry abdul.That there are so many scratches on your TV.
I have to talk to my manager for this that it can be replaced or you can get your money back. As per your requirement i will talk to him and will let u know the best possible thing.
Thank you

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