Subject: English Language Test - Ejaul Haque
From: Ejaul Haque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 04:22:31 -0400

| | Foreign Language Screening Test

Name | Ejaul Haque    /  (+91) 8210102650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir
I am calling from baby shop. Sir your order was placed same day when you booked the order. But some issue are create courier boy not deliver the order your address not was not correct i think you metion the wrong address please sir give correct or contacting the courier boy to deliver where you want to deliver your package
I hope you satisfied my words and corporate my team to deliver your valuable package
Thank you for you calling baby shop
Have a good day sir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
I am here from baby shop sorry for inconvenience. But sir some rule and policy of our company but i try to my best to solve your problem.  Sir when team arrives you must check all thing because our to coustumer must check infront of team and my baby shop company rules team check all thing infront of coustumer and when the installated the item they click the photo. You signature the document to but I try to replace but what company policies are you must read. I send my team what problem are create they solve shortly again sorry.
Thank you for contacting baby shop.
Have a good day sir

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