Subject: English Language Test - sushma sharma
From: sushma sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 03:28:27 -0400

| | Foreign Language Screening Test

Name | sushma sharma    /  (476001) 6232463768    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | then i willl calll the customer ask him for the apology then i would ask cx to his actual address if it wouls be worng then simply make the cx understand that the address is wrong use the soft skills and the customer relize to place a fresh order with right address or pincode .
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | first of all i willl calll the cx and ask him his query then apology to the cx then i willl check the replacement or return policy if it willl be available then definelty help the cx and try to resolve his query

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