Subject: Daily performance summary for LiveSalesman team for Oct 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 42 | 0 | 4 | 46
Zafrul .islam | 0 | 6 | 0 | 6 | 12
Malek Hosan | 0 | 0 | 0 | 1 | 1
taher Mohammad | 0 | 0 | 46 | 9 | 55
Ali hazzaa | 0 | 6 | 0 | 0 | 6
Syed Ataullah | 2 | 0 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 0 | 0 | 1
Farha Sultana | 0 | 0 | 0 | 0 | 0
Probir Sanyal | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 19 | 3 | 22
Hamdi Saleh | 0 | 0 | 38 | 5 | 43
Wejdan Alotaibi | 0 | 0 | 15 | 0 | 15
Sultan Motawa | 0 | 0 | 4 | 0 | 4
Grand Total | 3 | 55 | 122 | 29 | 209

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| App and Website Issues | (blank) | 1
| | Other App and Website Issues | 2
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 25
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 50
| | Missing items\parts | 5
| | Reschedule Delivery | 7
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 5
| | Product issue | 1
| | Refund for Other reason | 2
| | Refunds after Return | 5
| | Return Request Initiation | 3
Customer Services Total | | | 136
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 3
Live Sales Total | | | 4
No Answer Total | | | 37
No Answer | No Answer | No Answer | 37
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 3
| | Promo Code | 3
| | Store Availability | 2
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Product Related | Combo | 1
| | Product Specification | 13
PreSales Total | | | 30
Grand Total | | | 207

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 1 | 0 | 2 | 0 | 0 | 3
Jok Kuol | 0 | 0 | 1 | 1 | 0 | 0 | 2
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 1 | 4 | 0 | 0 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 18 | 10 | 10 | 11 | 8 | 42 | 99
Abdallah Ahmed | 6 | 0 | 0 | 0 | 1 | 1 | 8
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 1 | 2
taher Mohammad | 13 | 1 | 0 | 0 | 1 | 1 | 16
Zafrul .islam | 1 | 2 | 2 | 2 | 3 | 0 | 10
Hamdi Saleh | 18 | 1 | 1 | 0 | 1 | 0 | 21
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 1 | 0 | 0 | 2
Sultan Motawa | 2 | 0 | 1 | 0 | 0 | 0 | 3
Nourah Alfhaid | 0 | 0 | 2 | 0 | 0 | 0 | 2
Ama Alsubiae | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 64 | 15 | 16 | 15 | 15 | 50 | 175

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 13 | 3 | 4 | 8 | 0 | 3 | 31
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 1 | 0 | 0 | 2
taher Mohammad | 3 | 1 | 1 | 1 | 0 | 0 | 6
Zafrul .islam | 9 | 2 | 4 | 1 | 0 | 0 | 16
Ama Alsubiae | 0 | 0 | 0 | 2 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 3 | 0 | 0 | 0 | 0 | 3
Abdallah Ahmed | 0 | 5 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 28 | 15 | 9 | 13 | 1 | 3 | 69

Please feel free to reach out for any further clarifications.