Subject: Daily performance summary for LiveSalesman team for Oct 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 14 | 3 | 28 | 0 | 26 | 71
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 3
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 1 | 0 | 0 | 1 | 0 | 2
Alhamzi Mohammed | 5 | 3 | 15 | 0 | 0 | 23
Jok Kuol | 9 | 1 | 9 | 0 | 9 | 28
Farha Sultana | 0 | 3 | 45 | 0 | 0 | 48
Probir Sanyal | 0 | 0 | 45 | 0 | 0 | 45
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 10 | 142 | 1 | 35 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 1
| Delivery Related | Damage during delivery | 5
| | Day of Delivery - Status | 11
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 28
| | Missing items\parts | 3
| | Reschedule Delivery | 5
| | Wrong commitments | 3
| Product Complaint | Complaint outside Warranty | 14
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 11
| | Delay collection | 1
| | Refund for Other reason | 8
| | Refunds after Return | 3
| | Return Request Initiation | 14
| | System errors | 1
Customer Services Total | | | 126
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 3
No Answer Total | | | 12
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
No Answer | No Answer | No Answer | 12
PreSales | Other Enquiry | (blank) | 1
| | Offers | 16
| | Payment Methods | 2
| | Store Availability | 5
| | Store Location | 3
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 3
| Product Related | Combo | 6
| | Pricing | 1
| | Product Specification | 26
PreSales Total | | | 66
Grand Total | | | 208

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 21 | 5 | 7 | 0 | 0 | 0 | 33
Jok Kuol | 7 | 1 | 4 | 0 | 0 | 0 | 12
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Aws Adra | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 29 | 9 | 11 | 0 | 0 | 0 | 49

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 1 | 2 | 4 | 2 | 1 | 12
Jok Kuol | 5 | 1 | 4 | 4 | 1 | 1 | 16
Mohiuddin Lsm | 8 | 4 | 4 | 2 | 3 | 0 | 21
Waseem Ahemad . Khan | 0 | 0 | 1 | 1 | 1 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 5 | 1 | 0 | 2 | 0 | 0 | 8
Farha Sultana | 7 | 1 | 0 | 0 | 0 | 0 | 8
Probir Sanyal | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 30 | 9 | 11 | 14 | 8 | 2 | 74

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 13 | 0 | 1 | 1 | 0 | 1 | 16
Alhamzi Mohammed | 0 | 0 | 1 | 2 | 1 | 0 | 4
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 1 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 0 | 2
Jok Kuol | 4 | 1 | 1 | 0 | 0 | 0 | 6
Roaa alismaeil | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 17 | 1 | 5 | 5 | 3 | 1 | 32

Please feel free to reach out for any further clarifications.