Subject: Arabic Language Test - Sk Manjur Alam
From: Sk Manjur Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 21:50:31 -0400

| | Foreign Language Screening Test

Name | Sk Manjur Alam    /  (91) 8179916905    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,
Good day

We are sorry to hear that you did not receive your shipment.
I contacted our delivery partner. They informed that your address was wrong.
Please  update your address address accordingly. Our delivery partner will soon reach to you.

Regards,
Sk Manjur Alam

مرحبًا،
يوم سعيد
نتأسف لسماع أنك لم تستلم شحنتك.
لقد قمت باتصال بشريك التوصيل لدينا. أبلغوا أن عنوانك كان خاطئًا.
يرجى تحديث عنوانك وفقا لذلك.سوف يتصل  شريكنا في التوصيل بك  قريبًا.

مع السلامة
شيخ منظور عالم

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ِAbdul,
Good day

We are sorry to hear that your newly bought TV Cabinet has many scratches.
I will assign a technician. S/he will soon visit your location and will examine your claim. Then that we will proceed according to technician report.

Regards,
Sk Manjur Alam

مرحبًا عبدال،
يوم سعيد

نتأسف لسماع أن خزانة التلفزيون التي اشتريتها حديثًا لها العديد من الخدوش.
سأقوم بتعيين فني. سيقوم / ستقوم بزيارة موقعك قريبًا وسيقوم بفحص خزانة التلفزيون. بعد ذلك سنمضي وفقًا لتقرير الفني.

مع السلامة
شيخ منظور عالم

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