Subject: English Language Test - Sushmita Kumari
From: Sushmita Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 10:05:16 -0400

| | Foreign Language Screening Test

Name | Sushmita Kumari     /  (91) 7004939015    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:- [email-masked]

From:- [email-masked]

Sub:- Reply to non-delivery of the order.

Respected Ma'am,

This email is in response yo the email received by you on 05.10.2022.

This email is regarding order number xyz-1234 which was supposed to have reached you by now. Unfortunately,  the courier company could nit carry on with the required process as the address was worng. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order us by contacting the courier company whose number is ........... and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop,

Customer service Representative

Sushmita

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

We apologise for the inconvenience you have had to face. Our quality team will investigate the situation and we will reach you for further assistant and will ensure a happy customer experience.

In case there is any further details that you want to share. Please feel free to reach to us via mail or chat.

Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct

Regards,
Sushmita

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