Subject: Arabic Language Test - MD IQUEBAL ANJUM
From: MD IQUEBAL ANJUM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 04:19:51 -0400

| | Foreign Language Screening Test

Name | MD IQUEBAL ANJUM    /  (110025) 7320013790    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

As I learnt that the address you have given to deliver your order is wrong as per the courier,  He is trying to find your exact address but he is unable to find it, I am sending you the courier phone number, please call him and tell him your exact address.

Sorry for inconvenience.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

As I received your e-mail complaining about scratches on the tv cabinet, I am requesting you to check the terms and conditions for replacing the item or refunding the money, if terms and conditions match it you feel free to replace the item or get the money refund, otherwise, I am sorry for it.

Thank you

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