Subject: Daily performance summary for LiveSalesman team for Oct 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 31 | 2 | 33
Ali hazzaa | 0 | 3 | 1 | 10 | 14
Zafrul .islam | 0 | 5 | 0 | 8 | 13
taher Mohammad | 0 | 6 | 42 | 5 | 53
Jok Kuol | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 1 | 0 | 0 | 1
Aws Adra | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Farha Sultana | 0 | 0 | 0 | 0 | 0
Probir Sanyal | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 24 | 0 | 3 | 27
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 26 | 2 | 28
Hamdi Saleh | 0 | 0 | 33 | 12 | 45
Wejdan Alotaibi | 0 | 0 | 61 | 2 | 63
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 1
Grand Total | 2 | 39 | 194 | 44 | 279

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| App and Website Issues | Other App and Website Issues | 3
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 35
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 6
| | Delivery Status | 86
| | Fresh fixing pending | 1
| | Missing items\parts | 3
| | Reschedule Delivery | 4
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 5
| | Complaint within Warranty | 25
| Refunds and Cancelations | Cancelation | 2
| | Product issue | 2
| | Refund for Other reason | 4
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 3
| | System errors | 2
Customer Services Total | | | 195
Live Sales | Pre-Sale | Help placing new order | 2
| | Live assist | 2
Live Sales Total | | | 4
No Answer Total | | | 31
No Answer | No Answer | No Answer | 31
PreSales | Other Enquiry | Offers | 6
| | Payment Methods | 2
| | Store Availability | 4
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 25
PreSales Total | | | 42
Grand Total | | | 272

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 1 | 0 | 2 | 0 | 0 | 3
Jok Kuol | 0 | 0 | 1 | 1 | 0 | 0 | 2
Grand Total | 0 | 1 | 1 | 4 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Zafrul .islam | 2 | 2 | 1 | 6 | 3 | 1 | 15
Ali hazzaa | 19 | 14 | 6 | 12 | 7 | 36 | 94
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
taher Mohammad | 9 | 1 | 0 | 0 | 2 | 1 | 13
Abdallah Ahmed | 5 | 0 | 0 | 0 | 1 | 1 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 1 | 2
Hamdi Saleh | 25 | 1 | 0 | 1 | 1 | 0 | 28
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 4 | 0 | 0 | 1 | 0 | 0 | 5
Sultan Motawa | 3 | 0 | 1 | 0 | 0 | 0 | 4
Nourah Alfhaid | 0 | 3 | 0 | 0 | 0 | 0 | 3
Ama Alsubiae | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 69 | 22 | 8 | 21 | 15 | 46 | 181

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 11 | 1 | 4 | 2 | 1 | 1 | 20
Malek Hosan | 2 | 0 | 0 | 0 | 1 | 0 | 3
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 1 | 0 | 2 | 1 | 0 | 0 | 4
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 4 | 0 | 5 | 2 | 0 | 0 | 11
Zafrul .islam | 5 | 4 | 6 | 1 | 0 | 0 | 16
Ama Alsubiae | 0 | 0 | 2 | 0 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 1 | 0 | 0 | 0 | 3
taher Mohammad | 4 | 0 | 1 | 0 | 0 | 0 | 5
Grand Total | 28 | 6 | 21 | 7 | 3 | 1 | 66

Please feel free to reach out for any further clarifications.