Subject: English Language Test - Golu Kumar
From: Golu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 07:58:30 -0400

| | Foreign Language Screening Test

Name | Golu Kumar    /  (91) 7091748275    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Your ordered hand bag was shipped 14 days back due so wrong address it didn't reach to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Your complaint is related to scrached and it was made by delivery boy. Kindly sorry for it and it is not in our policy to replace it because it is installed on wall before installation you should check it and it's your mistake.
Thankyou

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