Subject: English Language Test - Gunjan Kumari
From: Gunjan Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 02:09:06 -0400

| | Foreign Language Screening Test

Name | Gunjan Kumari    /  (201301) 08789046923    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thanks for pointing us to the problem.I understand this must be frustrating for you.you haven't received the product within the expected delivery date but as i can check from my side it has already been shipped, handed over to courier company and they even tried to deliver it to youbut your address per courier must be wrong.please update it through your end and we will reattempt the delivery.
Feel free to reach out to us for further queries.Hope you got my point.
Thanking you
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Thanks for using our services and reaching out to us for the problems you are facing.I can understand you frustration.we are sorry for the inconvenience.Please send some pictures of those scratches  that you have got on your tv.we will check it ince and surely provide you tge replacement or return whichever will be appripriate.
Thanks
Customer support team.

| |