Subject: English Language Test - Narender Kumar
From: Narender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 01:16:18 -0400

| | Foreign Language Screening Test

Name | Narender Kumar    /  (91) 9654324782    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam
Your order has been dispatched to your address but, it's not your residence address which provided us.
Product has been returned to the store

You need to update address then we will dispatch the product.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/mam

We are really sorry for this,
We will send our Service support to your home for fix the problem.

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