Subject: English Language Test - Harshit Chaudhary
From: Harshit Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 00:59:03 -0400

| | Foreign Language Screening Test

Name | Harshit Chaudhary     /  (+91) 6397896711    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer, I am Harshit Chaudhary from xyz store.., first of all sorry from our side for the convenience you are facing, we assure you to provide best solution to your problem, now as per our records your order for a handbag was shipped on the order date itself but unfortunately our courier agent was unable to deliver the order because the address you have mentioned on the order is not accurate ( it's wrong somewhere),  now your order is still in shipped status and we request you to update your correct address as soon as possible, so that your order should reach you very soon,
Thank you so much for contacting dear....you are a valuable customer to us , please feel free to mail here if you have any other query , we will provide you the solution immediately .

Harshit Chaudhary,
customer executive,
Xyz store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer, I am Harshit Chaudhary from Homebox Team, first of all sorry from our side for the convenience you are facing, we assure you to provide best solution to your problem,
now as per our records you  ordered a TV cabinet from us and the Cabinet has been installed at your house this morning, but now as you are saying that the cabinet contains scratches, so as per our policy i want to tell you that the product can not be replaced or refund is not possible as it is mentioned clearly in our policy that please check the Cabinet Tv at the installation time only, after that the product will not be replaced sorry but i assure you that as the product is in warranty so our agents will reach your house and will replace the screen containing scratches and you can enjoy your tv then as usual, you are a valuable customer to us please feel free to contact us anytime for any other queries..
Thank you
Harshit Chaudhary,
Customer Executive,
Homebox Team

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