Subject: Daily performance summary for LiveSalesman team for Oct 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 20 | 0 | 4 | 24
Ali hazzaa | 0 | 8 | 0 | 5 | 13
Sultan Motawa | 0 | 0 | 29 | 4 | 33
Zafrul .islam | 0 | 3 | 0 | 4 | 7
taher Mohammad | 0 | 1 | 26 | 4 | 31
Jok Kuol | 1 | 0 | 0 | 0 | 1
Farha Sultana | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Probir Sanyal | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 25 | 1 | 26
Hamdi Saleh | 0 | 0 | 39 | 10 | 49
Wejdan Alotaibi | 0 | 0 | 29 | 4 | 33
Alasfoor Ali Moosa | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 34 | 148 | 36 | 219

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 3
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 28
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 4
| | Delivery Status | 56
| | Fresh fixing pending | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 3
| | Complaint within Warranty | 25
| Refunds and Cancelations | Cancelation | 9
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return item not received | 3
| | Return Request Initiation | 4
Customer Services Total | | | 150
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 5
Live Sales Total | | | 6
Mattress Related Total | | | 2
No Answer Total | | | 25
Mattress Related | Pre-Sales | Other PreSales | 2
No Answer | No Answer | No Answer | 25
PreSales | Other Enquiry | Offers | 4
| | Payment Methods | 1
| | Promo Code | 2
| | Store Availability | 6
| | Store Location | 4
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 14
PreSales Total | | | 34
Grand Total | | | 217

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 1 | 1 | 0 | 0 | 3
Jok Kuol | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 2 | 2 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Zafrul .islam | 3 | 1 | 3 | 5 | 3 | 2 | 17
Ali hazzaa | 16 | 13 | 7 | 9 | 11 | 33 | 89
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 2 | 3
taher Mohammad | 7 | 0 | 1 | 1 | 1 | 1 | 11
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 2 | 0 | 2
Hamdi Saleh | 16 | 1 | 0 | 1 | 1 | 0 | 19
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Abdallah Ahmed | 5 | 0 | 0 | 1 | 0 | 0 | 6
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 5 | 0 | 1 | 1 | 0 | 0 | 7
Sultan Motawa | 5 | 1 | 0 | 0 | 0 | 0 | 6
Nourah Alfhaid | 0 | 3 | 0 | 0 | 0 | 0 | 3
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 59 | 19 | 12 | 20 | 20 | 42 | 172

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 11 | 3 | 0 | 3 | 0 | 2 | 19
Malek Hosan | 2 | 0 | 0 | 0 | 1 | 0 | 3
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 2 | 2 | 0 | 1 | 0 | 0 | 5
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 5 | 0 | 8 | 0 | 0 | 0 | 13
Zafrul .islam | 5 | 5 | 5 | 0 | 0 | 0 | 15
Ama Alsubiae | 0 | 0 | 2 | 0 | 0 | 0 | 2
taher Mohammad | 3 | 1 | 1 | 0 | 0 | 0 | 5
Hamza.abuazzam Nouri Abuazzam | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 31 | 12 | 16 | 6 | 1 | 2 | 68

Please feel free to reach out for any further clarifications.