Subject: Daily performance summary for LiveSalesman team for Oct 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 5 | 3 | 8 | 0 | 2 | 18
Alhamzi Mohammed | 26 | 2 | 18 | 0 | 4 | 50
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 6 | 27 | 0 | 7 | 46
Farha Sultana | 0 | 4 | 31 | 0 | 0 | 35
Mohiuddin Lsm | 0 | 13 | 29 | 0 | 1 | 43
Probir Sanyal | 0 | 3 | 40 | 0 | 0 | 43
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Alasfoor Ali Moosa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 38 | 31 | 153 | 0 | 15 | 237

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 4
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 5
| | Delivery Status | 44
| | Fresh fixing pending | 3
| | Reschedule Delivery | 5
| Product Complaint | Complaint outside Warranty | 12
| | Complaint within Warranty | 22
| Refunds and Cancelations | Cancelation | 5
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 6
| | Return Request Initiation | 5
Customer Services Total | | | 127
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
Mattress Related | Post-Sales | Product Complaints | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 3
No Answer Total | | | 7
Mattress Related | Post-Sales | Warranty | 1
No Answer | No Answer | No Answer | 7
PreSales | Other Enquiry | (blank) | 2
| | Offers | 10
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 5
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| | Return Policy | 3
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 2
| | Product Specification | 43
PreSales Total | | | 81
Grand Total | | | 220

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 20 | 7 | 2 | 0 | 0 | 0 | 29
Jok Kuol | 2 | 4 | 0 | 0 | 0 | 0 | 6
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 25 | 11 | 2 | 0 | 0 | 0 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 4 | 3 | 1 | 0 | 2 | 14
Mohiuddin Lsm | 18 | 4 | 2 | 3 | 1 | 1 | 29
Jok Kuol | 6 | 5 | 2 | 4 | 3 | 1 | 21
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sanaa Hammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Waseem Ahemad . Khan | 0 | 1 | 2 | 0 | 1 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 1 | 0 | 2
Aws Adra | 6 | 2 | 3 | 0 | 0 | 0 | 11
Farha Sultana | 5 | 0 | 0 | 0 | 0 | 0 | 5
Probir Sanyal | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 42 | 16 | 12 | 8 | 7 | 5 | 90

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 4 | 3 | 0 | 0 | 0 | 1 | 8
Alhamzi Mohammed | 2 | 4 | 1 | 1 | 1 | 0 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 1 | 0 | 3
Syed Ataullah | 0 | 0 | 1 | 1 | 0 | 0 | 2
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 6 | 3 | 0 | 0 | 0 | 0 | 9
Grand Total | 14 | 10 | 3 | 2 | 3 | 1 | 33

Please feel free to reach out for any further clarifications.